What are Facebook chat bots? Even if you’re not too familiar with chat bots and how they operate, chances are that you’ve interacted with a chat bot at least once in your online lifetime. Online companies of all shapes and sizes are using chat bots to increase their customer base and increase their bottom lines, and now your company could be doing the same. But why are they doing it?
Chats Bots work because instead of needing to individually answer each and every question you throw at them, a bot will go ahead and do the work for you. All you need to do is give the bot instructions on what you’d like to do, say, type in, or even type out your message, and then it’ll go ahead and do it for you. So instead of having to sort through a bunch of generic messages and responses, you can give a specific command to the bot and it will then go ahead and complete the task for you. This allows you to get started right away on a new conversation rather than waiting for someone to respond to you or getting lost in the midst of hundreds of other conversations.
But not all Facebook Bot applications are created equally. There are some chat bots that are designed to perform specific tasks, like posting replies to other messages that you’ve posted. There are also some that are designed to post back short, simple messages such as a phrase like “Good luck” or “I’m on my way” and then a detailed response that includes all of the right punctuation and grammar, just like a real human might. And then there are those that are designed to handle more complex and longer structured messages, which can really make your job a lot easier.
Facebook Bot functions by allowing the user to set up and define a number of interactive and structured messages to be sent out from their Bot. To do this, they first have to enter in a user that is a fixed string of numbers identifying who they want to send a message to. Once this is done, then they have a choice of a number of predefined keywords that define what it should say.
In order to send a message to another Facebook Bot user, the Bot responds by clicking a single button labeled “send.” They then enter in the details regarding the message they wish to send. All of the relevant information such as the subject line, body content and user is then inserted into the “To:” field of the email. If there’s a subject line required, then the Bot should provide one when it gets started. If not, then it should ask for one to be typed in.
Once the “To:” field is complete, then the Bot sends out a broadcasted message. It should also allow the user to specify various details regarding what should be included in the text that will be sent as a greeting. These details include the person’s first name, last name, age, sex and the city in which they live in. The “To:” field is then followed by the Bot’s message that has been sent out. This entire process is then handled by the Facebook’s profile API.
After all of this is complete, then the Bot sends out a “Welcome Screen” that welcomes the user to the Bot. The “Welcome Screen” is also an API function. Once the “Welcome Screen” has been displayed, then a Bot instance should be able to send out a preset greeting to the user. The “greets” sent out by the Bot are all examples of Facebook Bot functions that allow for a basic communication between Bot instances.
Lastly, a Bot instance should be able to get started by clicking on a “Get Started” button. Once the “Get Started” button is clicked, then a structured message containing various bits of information about the Bot should be posted. Once the user clicks on the “Share” button, then that information is sent out to everyone who has Bot accounts on Facebook. This is a very simplified overview of how the Facebook Bot API should work.